Shipping policy
Last Updated: September 23, 2026
At Verdora, we aim to provide reliable and transparent shipping services for furniture and home products. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Area
Verdora currently ships orders within the United States.
We do not currently ship to international destinations, U.S. territories, P.O. Boxes, APO/FPO addresses, or locations that our shipping carriers are unable to service.
Some furniture items may have additional delivery restrictions because of their size, weight, or carrier requirements. Any applicable shipping restrictions will be communicated before or during checkout.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time includes order verification, warehouse processing, item preparation, packaging, and shipment preparation. Large or bulky furniture may require additional handling time.
During periods of high order volume, holidays, promotions, or unexpected operational delays, processing may take longer.
If additional processing time is required for a particular product, the applicable information will be provided on the product page or during checkout.
Standard Shipping
For standard furniture shipments, the estimated transit time is generally 3–7 business days after the order has been dispatched.
The typical total delivery timeframe is approximately 4–10 business days, including order processing.
Delivery estimates are provided for reference and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier capacity, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.
For larger furniture items, delivery may require additional time because of special handling or freight transportation.
Shipping Costs
Shipping charges are calculated and displayed at checkout based on the product, delivery address, package size, weight, and applicable shipping service.
If a product qualifies for free shipping, the applicable shipping charge will be displayed as $0.00 at checkout.
The shipping cost shown at checkout is the applicable shipping charge for the order. Customers should review the final order summary before completing their purchase.
Furniture and Large Item Delivery
Furniture products can be significantly larger and heavier than standard parcels. Depending on the item, orders may be shipped in multiple packages or through a carrier that specializes in large or bulky shipments.
If an order contains multiple items, they may arrive separately and may not be delivered on the same day.
Tracking information may become available at different times for different packages.
For certain large furniture orders, the carrier may contact the customer to arrange or confirm delivery. Customers should provide an accurate and complete delivery address and a valid telephone number.
Tracking Information
Once your order has been shipped, Verdora will provide tracking information when it is available from the carrier.
Tracking information may take some time to become active after the shipment is handed to the carrier.
Customers can use the tracking information to monitor the progress of their shipment.
If tracking information has not updated for several business days, please contact us so we can assist with checking the shipment status.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check the recipient name, street address, apartment or unit number, city, state, and ZIP code before placing an order.
If an incorrect or incomplete address causes a delivery failure, additional shipping charges, return-to-sender fees, or re-delivery costs may apply.
If you notice an address error shortly after placing your order, please contact us as soon as possible. We will try to make corrections before the order is shipped, but we cannot guarantee that an address can be changed after fulfillment has begun.
Delivery Delays
Delivery estimates may be affected by circumstances outside Verdora's control, including severe weather, carrier delays, transportation disruptions, holidays, unusually high shipping volumes, incorrect addresses, or other unforeseen events.
If a significant delivery issue occurs, please contact us at info@verdora.us and we will work with the applicable carrier to help resolve the issue.
Damaged Packages
Furniture should be inspected as soon as reasonably possible after delivery.
If the package appears visibly damaged when delivered, customers should photograph the package and, where possible, the damage before opening it.
If the product itself is damaged, defective, or arrives with missing parts, please contact Verdora promptly with:
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Order number
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Customer name
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Description of the issue
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Clear photographs or videos showing the product and packaging
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Photographs of any shipping labels or visible package damage
Do not dispose of the original packaging until the issue has been reviewed, as the packaging may be required for a carrier claim or return.
Damage and defective-item requests are handled according to our Return & Refund Policy.
Missing or Lost Packages
If the carrier's tracking information shows that a package was delivered but you cannot locate it, please first check around the delivery area and with household members, neighbors, or the building's receiving area where applicable.
If the package still cannot be located, contact us at info@verdora.us so we can assist in reviewing the shipment information.
For packages confirmed as lost in transit, Verdora may work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Multiple Packages
Some furniture products may be packaged separately for transportation. If your order contains multiple products or multiple packages, you may receive separate tracking numbers and separate deliveries.
Please allow the full estimated delivery period for all packages to arrive before reporting an order as incomplete.
Changes or Cancellations Before Shipment
If you need to change or cancel an order, contact us as soon as possible at info@verdora.us.
We will make reasonable efforts to accommodate requests submitted before an order enters fulfillment. However, once an order has been processed, packed, or shipped, changes or cancellations may no longer be possible.
Any cancellation, return, or refund will be handled according to our applicable Return & Refund Policy.
Contact Us
If you have questions about shipping, delivery status, or an existing order, please contact us:
Store Name: Verdora
Website: verdora.us
Email: info@verdora.us
Phone: +1 (757) 403-8754
Address: 1785 Valhalla Arch, Virginia Beach, VA 23454, United States