Refund policy

Last Updated: September 23, 2026

At Verdora, we want you to be satisfied with your furniture purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

Return Period

Customers may request a return within 30 days of the date the order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, accessories, hardware, manuals, and other materials included with the order.

Some furniture products may have specific return requirements. Any applicable product-specific return conditions will be stated on the product page or provided before purchase.

Items That May Not Be Eligible for Return

Returns may not be accepted for:

Products that have been used, assembled, modified, or damaged after delivery
Products with missing parts, hardware, accessories, or original packaging
Items damaged as a result of improper assembly, installation, storage, or use
Products that have been altered or customized at the customer's request
Items returned after the 30-day return period
Products damaged due to misuse, accidents, or normal wear and tear

If an item is returned in a condition that does not meet the return requirements, the return may be declined or the refund amount may be adjusted based on the condition of the product.

How to Request a Return

Before sending any item back, please contact us at info@verdora.us.

Please include:

Order number
Customer name
Product name
Reason for the return
Photos of the product, when applicable
Photos of the packaging, when applicable

Our customer service team will review the request and provide return instructions if the return is eligible.

Please do not send products back to the return address without receiving return instructions from Verdora.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not caused by Verdora, the customer may be responsible for the return shipping costs.

Because furniture can be large or heavy, return shipping costs may vary depending on the product, package size, weight, and return location.

Any applicable return shipping charges or deductions will be communicated during the return process.

If the return is caused by an item being defective, damaged during transit, or incorrectly shipped by Verdora, please contact us promptly. We will review the issue and provide an appropriate resolution.

Damaged or Defective Items

Please inspect your furniture after delivery.

If your item arrives damaged, defective, or with missing parts, contact us as soon as possible at info@verdora.us.

Please provide:

Order number
Description of the problem
Clear photos or videos of the affected product
Photos of the shipping package and shipping label
Any other information that may help us evaluate the issue

Please keep the original packaging until the matter has been resolved, as it may be needed for a return or shipping claim.

Depending on the circumstances, Verdora may provide replacement parts, a replacement product, a partial refund, or another appropriate solution.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly at info@verdora.us.

We will review your order and shipping information and work with you to resolve the issue.

Please provide your order number and photographs of the items received when contacting us.

Refunds

Once an approved return has been received and inspected, we will determine whether the returned item meets the applicable return requirements.

If the return is approved, the refund will be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution. After Verdora processes the refund, it may take additional business days for the funds to appear in your account.

Original shipping charges may not be refundable when the return is due to a change of mind or customer preference.

Partial Refunds

A partial refund may apply if:

The returned product shows signs of use
Original packaging or accessories are missing
The product has been damaged after delivery
The product is returned in a condition different from its original condition

Any applicable deduction will be determined based on the condition of the returned product and the circumstances of the return.

Return Inspection

Returned furniture may be inspected after it arrives at our designated return facility.

If the product does not meet the return requirements, we may contact you regarding the condition of the item and any applicable refund adjustment.

Customers should package returned furniture securely to help prevent damage during return transportation.

Exchanges

If you would like to exchange an item for another product, please contact us at info@verdora.us.

Depending on product availability and the circumstances of the request, we may provide instructions for returning the original item and placing a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has entered fulfillment or been shipped.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the order may need to be handled according to the applicable return procedure.

Non-Delivery and Refused Shipments

If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, or if a shipment is refused without a valid reason, additional return or re-shipping costs may apply.

Any refund for an undeliverable or refused shipment will be reviewed based on the circumstances of the order and any costs incurred.

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Verdora

Website: verdora.us

Email: info@verdora.us

Phone: +1 (757) 403-8754

Address: 1785 Valhalla Arch, Virginia Beach, VA 23454, United States